Shipping & Returns
Every Thacker Fine Jewelry piece is wrapped with care and delivered with the same attention we have given West Texas families for over forty years. Here is everything you need to know about getting your treasure home, and what to do if anything is not quite right.
On This Page
Shipping Policy Overview
Every order is hand-inspected, securely packaged, and shipped fully insured from our showroom in Lubbock or our manufacturing workshop in Roaring Springs. We ship to all 50 United States, U.S. territories, and to a curated list of international destinations.
Most in-stock orders are dispatched within 1-2 business days. Custom and made-to-order pieces will follow the production timeline confirmed at the time of purchase.
- Free, fully insured shipping on orders over $500
- Signature required on delivery for every piece
- Discreet, unbranded packaging to protect your gift
- Orders placed by 12:00 PM CT ship the same business day
Domestic Shipping Options
Choose the service that suits your timeline at checkout. All domestic shipments are sent via fully insured carrier with required adult signature.
| Service | Timeframe | Cost |
|---|---|---|
| Standard Insured | 3-5 business days | $25 |
| Expedited 2-Day | 2 business days | $45 |
| Overnight | Next business day | $75 |
| In-Store Pickup | Same day in Lubbock | Complimentary |
Orders shipping to Alaska, Hawaii, and U.S. territories may take an additional 1-2 business days in transit.
Complimentary Shipping
Enjoy complimentary, fully insured standard shipping on all domestic orders over $500. The discount is applied automatically at checkout. Expedited and overnight upgrades remain available for a small additional fee.
Order Processing & Handling
Our team processes orders Tuesday through Friday, excluding national holidays. Orders placed on weekends or holidays will begin processing the next business day.
Order Confirmation
You will receive an email confirmation within minutes of placing your order. A second email containing your tracking number will be sent once your piece ships. Please check your spam folder if you do not see these emails.
Custom & Made-to-Order Pieces
Production typically takes 3-6 weeks, and your dedicated specialist will provide a detailed timeline before work begins.
Tracking Your Order
Once your order has shipped, you will receive an email containing your tracking number and a direct link to the carrier. You can also view real-time status updates anytime in your account.
View your orders or contact us if you need help locating a shipment.
Returns Policy
We want you to love your Thacker piece. If for any reason you are not completely satisfied, you may return eligible items within 30 days of delivery for a full refund of the purchase price.
- Item must be returned within 30 days of delivery
- Piece must be unworn and in original condition
- All original packaging, certificates, and documentation must be included
Non-Returnable Items
Any item that has been modified, resized, shortened, altered, or otherwise changed from its original condition is not eligible for return.
The following are final sale and cannot be returned or exchanged:
- Custom-designed or made-to-order pieces
- Engraved, resized, or otherwise personalized jewelry
- Items marked "Final Sale" at the time of purchase
- Earrings, for hygiene reasons, unless they arrive damaged
How to Initiate a Return
- Reach out within 30 days. Call (806) 794-7766 to request a Return Authorization (RA) number.
- Package your piece securely in its original box with all certificates and documentation.
- Ship insured. We will provide a prepaid, fully insured return label. Please do not write "jewelry" on the outside of the package.
- Track your return. Once received, our team will inspect your piece within 3-5 business days and process your refund or exchange.
Exchanges
We are happy to exchange any eligible item for another piece of equal or greater value within 30 days of delivery. Simply follow the return process above and let your specialist know which piece you would like in exchange.
If your new selection is of greater value, you will be invoiced for the difference. If of lesser value, the difference will be refunded to your original payment method.
Refund Processing
Refunds are issued to the original payment method within 5-7 business days after your returned piece has been inspected and approved. Depending on your bank, it may take an additional 3-5 business days for the credit to appear on your statement.
Partial Refunds
Partial refunds may be granted in limited circumstances, such as items returned outside the 30-day window or pieces showing signs of wear. Our team will communicate any adjustments before processing.
Damaged or Defective Items
Every piece is rigorously inspected before it leaves our hands, but if something arrives less than perfect, please let us know within 7 days of delivery so we can make it right immediately.
- Photograph the piece and its packaging from multiple angles
- Text mages to (806) 794-7766 with your order number
- Do not attempt repair or alteration
- We will arrange a prepaid return and replace, repair, or refund at no cost
Questions? We Are Here.
Our concierge team is available Monday through Saturday to help with anything you need - tracking, returns, sizing, or simply choosing the right piece.
Thacker Fine Jewelry Concierge
Rooted in Roaring Springs. Serving Lubbock and beyond since 1979.