Questions, answered.

In-stock pieces ship within 1-2 business days from our Lubbock showroom via insured FedEx. Standard delivery arrives in 3-5 business days; overnight service is available at checkout for time-sensitive gifts and proposals.

Yes. Every shipment is fully insured for its declared value and requires an adult signature on delivery. We will email you a tracking number the moment your piece leaves our showroom.

At this time we ship within the United States only. For international inquiries please contact our team and we will do our best to make arrangements.

Absolutely. Every order arrives in our signature presentation box at no charge. Add a handwritten gift note at checkout, or call the showroom to arrange custom wrapping for proposals and anniversaries.

In-stock items may be returned within 30 days of delivery in their original condition for a full refund. Custom and engraved pieces are final sale, as they are made one-of-a-kind for you.

Yes. Our in-house jewelers in Roaring Springs handle resizing, prong retipping, stone tightening, polishing, and chain repair. Pieces purchased at Thacker receive complimentary cleaning and inspection for life.

We do, gladly. Bring the piece to our Lubbock showroom for a no-obligation evaluation, or mail it to us with insured shipping. We will provide a written estimate before any work begins.

Most repairs are completed within 7-14 business days. Resizing and simple polishing can often be turned around in 3-5 days. Complex restorations may take longer; we will always provide a clear timeline up front.

It begins with a conversation. We meet with you in the showroom (or by video) to understand the story behind the piece, sketch concepts together, and select stones. You will approve a detailed CAD rendering before our jewelers begin hand-fabricating the design in Roaring Springs.

From first sketch to finished piece, expect 6-10 weeks. Engagement rings and intricate designs may take slightly longer. We will share progress photos along the way.

Yes - this is one of our favorite things to do. We will help you reimagine inherited or sentimental pieces, reusing your stones and metal whenever possible to create something that honors the original while feeling entirely new.

We source ethically through trusted partners and can present GIA-certified diamonds and colored stones in any shape, size, or budget. Every center stone comes with full documentation.

For most pieces, a soft toothbrush, warm water, and a drop of mild dish soap work beautifully. Rinse thoroughly and dry with a lint-free cloth. Avoid abrasive cleaners and ultrasonic devices on softer stones such as opal, pearl, emerald, and turquoise.

We recommend a professional cleaning and prong inspection every six months. Pieces bought from us are cleaned and inspected free of charge - simply drop in any time.

We advise against it. Chlorine, salt water, and certain soaps can dull metals and loosen settings over time. Lotions, perfumes, and hairspray should always be applied before putting jewelry on.

Store each piece separately in a soft pouch or lined box to prevent scratching. Keep silver in anti-tarnish bags. For long-term storage, a cool, dry place away from direct sunlight is ideal.

The most accurate way is to visit our showroom for a complimentary sizing. If that is not possible, we will mail you a printable sizer, or you can bring a ring you already wear comfortably for us to measure.

This is our specialty. We will help you discreetly determine her size and style preferences, and every Thacker engagement ring includes one complimentary resize within the first year - just in case.

Most rings can be resized up or down by one to two sizes without issue. Eternity bands, tension settings, and certain inlay designs have limitations. Our bench jewelers will give you an honest assessment before any work begins.

Our flagship showroom is in Lubbock, Texas, with manufacturing still done in our original home of Roaring Springs. Showroom hours are Monday through Friday 10am-6pm and Saturday 10am-5pm. Get directions.

Walk-ins are always welcome. We do encourage appointments for custom design consultations, engagement ring viewings, and significant purchases so we can give you our undivided attention. Book a private appointment.

Yes. Bring your pieces by the showroom for a free, no-obligation appraisal. We pay competitive prices for gold, certified diamonds, and quality estate jewelry.

We do. Several financing options are available, including special terms on engagement rings. Speak with any of our associates in the showroom and we will find a plan that works for you.